Contact Us

If you have a question about Walk in Her Shoes, complete the form below or feel free to call the team on (03) 9009 7130.

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General Feedback

To provide general feedback about CARE Australia, please complete this form, or contact us via mail or phone.

Donation Services Officer
CARE Australia
PO Box 372
Collins Street West VIC 8007
Phone: 1800 020 046


General complaints should be addresses to
Company Secretary
CARE Australia
PO Box 2014
Canberra ACT 2601

Read our Complaints Policy for more information

Frequently Asked Questions


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About Walk in Her Shoes

What is Walk in Her Shoes?

Walk in Her Shoes is a fundraising challenge to raise money for CARE Australia. Choose a distance between 10km–150km to walk or run in your own time from 10–23 October 2016 and raise money and awareness for CARE’s work that helps break the cycle of poverty.

How am I making a difference?

Check out the Why Walk? section of the website

The Challenge

When is the actual event?

Walk in Her Shoes is a flexible challenge that you complete in your own time between 10–23 October 2016. Walk or run by yourself, or create a team with friends, workmates and family. Complete your distance over a day, a week or a fortnight – whatever suits you!

How far do I have to walk or run?

Choose a distance between 10km–150km to walk or run in your own time from 10–23 October 2016.

Can I run rather than walk?

Yes, this year you can choose to walk or run part or all of your chosen distance!

When do I start?

Walk in Her Shoes goes from 10–23 October, but you can start any day you like. It’s a flexible challenge that you can tailor to fit in with your other commitments.

How can I prepare for Walk in Her Shoes?

Check out the walking and running tips to help you prepare to take on the Walk in Her Shoes challenge.

How do I log my distance?

Use a pedometer, fitness wristband or smartphone app to monitor your distance. Log in to your personal fundraising page each day, click on My details > Enter kms.

I am going on holidays and was wondering if I can complete the challenge the week after?

Yes of course. Once you have signed up you will be set up with a fundraising page that will remain open until 6 November 2016. Feel free to walk or run your chosen distance when it suits you.


How do I sign up to Walk in Her Shoes?

Registration has now closed. Join our mailing list and we’ll be in touch with details of the 2017 challenge.

Is there a cut-off date for signing up?

Registration closed on 23 October 2016.

I’m having trouble signing up; what should I do?

Contact us using the form above or (03) 9009 7130.


Can I start a team on behalf of a large group of people?

First, sign up as an individual. You will be directed to your personal fundraising account. Click My Team > Create a Team or Join team.

Can team members walk or run different distances or do we all have to do the same?

There is no requirement to complete the same distance. Once you sign up and set up the team, people can join your team and choose their own distance.

How many people do I need to sign up as a team?

You can sign up a team with as few as two people or as many as you can get together. The more the merrier!


How do I choose my fundraising target?

The default goal when you sign up is $500, but you can change this when you sign up or within your personal fundraising account. Think about all the people you can ask to sponsor you – if just 10 people donated $25, you could help a girl attend school for a year. Double that and you could help a family grow their own vegetables, with enough left over to sell at market.

Should I make a donation to myself?

Research shows that a large one-off donation on your fundraising page encourages other people to donate more to you. Making a donation to yourself is a great way to kick-off your tally and inspire others to sponsor you.

What else can I do to raise funds?

There are lots of things you can do to support your fundraising, for example raffles, trivia nights, cake stalls and morning teas. There are also lots of things you can do online to support your fundraising – check it all out on the Tools & Tips page of the website.

Do you have any posters or other promotional materials to help me fundraise?

There are a range of posters and social media images available to download on the Fundraising Tools page of the website.

Is my donation tax-deductible?

All donations are tax-deductible. You will be emailed a receipt, which you can use to claim when you do your tax return.

Can I change my fundraising target after I’ve joined?

Yes, simply log in to your personal fundraising page and edit your target.

How long will my fundraising page remain open for?

You can start fundraising as soon as you sign up, and fundraising pages will remain open until 30 November 2016.

I’m having problems with my fundraising page, what should I do?

Contact us using the form above or (03) 9009 7130.

Someone wants to give me a cash donation, what should I do?

Encourage your supporters to donate online so they’ll automatically receive a tax receipt via email. If your supporter can’t make an online donation, log in to your personal fundraising page, visit the ‘Cash Donations’ page in the ‘Fundraising’ section and follow the instructions.


How can I order Walk in Her Shoes merchandise?

T-shirts, shoelaces and pedometers are available for purchase via the Shop page on the website.

Do I get a pedometer when I sign up?

The free pedometer offer ended on 30 September 2016. If you would like to purchase a pedometer, please visit the Shop page.

How long does it take to receive my merchandise?

You should receive your merchandise within seven to ten days of ordering. If you do not receive your goods within ten days, please contact us using the form above or call us on (03) 9009 7130 between 9am–5pm Monday to Friday.

I’m having problems with my pedometer, what should I do?

The pedometer works best when it is attached to firm-fitting clothing on the front of your waistband. Try to avoid leaning anything against the pedometer as it may accidentally reset. Hold down the white “R” button on top of the pedometer to reset it at the start of each day. If you are still having problems, please contact us using the form above or call us on (03) 9009 7130.

About CARE Australia

Who is CARE Australia?

CARE Australia is an international humanitarian aid organisation with a special focus on helping women, girls, and their communities, lift themselves out of poverty. When you support CARE, you can be confident you are supporting one of the most effective organisations of its kind. CARE works at a grass-roots level with communities to empower them to create positive change in their own lives – 87 cents of every dollar CARE spends goes to our programs overseas. The remainder covers essential administration, fundraising and community engagement costs. Find out more about CARE’s work fighting global poverty at

Why does CARE focus on women and girls?

Women and girls bear the brunt of poverty. More girls than boys are out of school, more women than men are out of work, and women die needlessly during pregnancy and childbirth every minute of the day. We believe supporting women and girls is one of the most effective ways to create sustainable outcomes in poor communities. Equipped with the right resources, women and girls don’t just lift themselves out of poverty, they change their families, communities and society for the better. Our approach means including women, not excluding men.

What about men and boys?

Men and boys play a critical role in women’s empowerment. From brothers and fathers, to teachers and community leaders, we work with men and boys to break down gender stereotypes and challenge social norms to help bring lasting change to poor communities. Women and men, girls and boys – families, friends and colleagues – can all take part in the Walk in Her Shoes challenge.